Refund & Cancellation Policy

Ireyone Animations LLC is dedicated to providing professional animation production and digital creative services, including 2D animation, 3D animation, motion graphics, product promotional animations, explainer animations, and custom animation production.

As our services are tailored to the specific requirements of each client and delivered digitally, requests for cancellations and refunds will be processed based on the order status, project progress, the extent of services completed, and applicable U.S. law.

1. Conditions for Refund Requests

Should a client need to cancel an order or request a refund for animation services, they may contact us via the customer service email address provided on our official website.

Refund requests will be evaluated based on the following factors:

Whether the order has been confirmed.

Whether animation production has commenced.

The amount of work completed and the current stage of the project.

Whether any previews or interim deliverables have been provided to the client.

Whether the final animation files have been completed and delivered.

Whether there has been a failure to fulfill the service requirements as agreed upon by both parties.

2. Refunds for Orders Not Yet in Production

If a client wishes to cancel an order after payment has been successfully processed but before production has begun, they may submit a refund request.

Upon verification of the order status, we will process the cancellation and refund accordingly.

For eligible refund requests, the refund will typically be issued within 5–10 business days following approval.

3. Refunds During the Production Process

If a cancellation request is made after production has commenced, we will assess the situation based on the project’s progress, the work already performed, and the terms agreed upon by both parties.

The handling process is as follows:

For portions of the project that have not yet been completed, we will evaluate eligibility for a refund on a case-by-case basis.

For work that has already been completed, we will take into account the services rendered and the actual volume of work performed.

If we fail to provide services in accordance with the agreed-upon requirements, we will offer an appropriate remedy—such as completing the project, re-producing the content, or issuing a refund in compliance with the law.

The specific refund amount will be communicated to and confirmed with the client following our review.

4. Refunds for Completed or Delivered Projects

Once an animation project has been completed and delivered—whether via email, a download link, or another agreed-upon method—clients may contact us if they have any concerns regarding the delivered content.

If the final animation differs significantly from the project requirements confirmed by both parties, the client may submit an explanation along with supporting evidence.

We will verify the details and provide an appropriate resolution in accordance with the terms of the order and applicable law.

For custom animation services that have been completed and delivered as agreed, refund requests based solely on changes in personal taste, subjective preference, or a change in the need for the work may not be eligible for a refund.

However, this provision does not limit any non-waivable statutory rights to a refund or other remedies that the client may have under applicable law.

5. Service Quality Issues and Revisions

If a client believes that the delivered animation does not align with the original order requirements, please contact us within 7 calendar days of receiving the final files.

Please provide the following information:

Order number.

Client’s name or the email address used for the order.

A description of the specific issue.

Relevant screenshots, videos, or other supporting evidence.

We will verify any discrepancies between the delivered work and the original project specifications.

For reasonable revisions that fall within the scope of the original order, we will proceed according to the revision plan agreed upon by both parties.

If an issue arises because we failed to provide services as agreed, we will offer an appropriate solution—such as revisions, re-production, or a refund—based on the specific circumstances.

6. Order Cancellation Policy

Clients wishing to cancel an animation project that has not yet been completed should submit a request as soon as possible via our official customer service email.

The cancellation request must include the order number, the client’s contact information, and the reason for the cancellation.

Upon receiving the request, we will verify the status of the order and typically provide an initial response within 2–3 business days.

If the project has already entered the production phase, the cancellation request will be evaluated based on the current stage of production and the service agreement confirmed by both parties.

7. Refund Processing Time

For approved refund requests, we will generally process the refund through the original payment method within 5–10 business days of approval. The actual time it takes for funds to reach your account may depend on the processing speed of your bank, credit card issuer, or third-party payment processor.

If you have not received your refund beyond the expected timeframe, please contact us to check the status of your refund.

8. Refund Methods

Refunds are generally issued via the same payment method originally used by the customer.

For example:

Credit card payments: Refunds will be credited back to the original credit card account.

Debit card payments: Refunds will be credited back to the account linked to the original debit card.

Other electronic payment methods: Refunds will be processed in accordance with the rules of the original payment channel.

If the original payment channel cannot accept the refund, we will coordinate with you to determine an appropriate alternative method, in compliance with applicable laws and the regulations of the relevant payment institutions.

9. Situations Where Refunds Do Not Apply

To the extent permitted by applicable law, refunds may not be granted in the following circumstances:

The customer has received the completed animation work in accordance with the agreed-upon requirements, and the refund request is based solely on a change in personal preference.

The customer changes the original creative direction or the intended use of the project after production has been completed.

The project is delayed because the customer failed to provide necessary materials or feedback in a timely manner.

The materials provided by the customer contain errors, are incomplete, or involve unauthorized use.

The customer requests additional production work that falls outside the scope of the original order.

In cases where we fail to provide the agreed-upon services, the delivered content contains substantial defects, or a refund is required by applicable law, we will handle the matter in accordance with the law; these terms do not exclude or limit any statutory rights you may have.

10. Contact Us and Refund Requests

If you wish to cancel an order, request a refund, or have questions regarding our animation production services, please contact us via the following channels:

Company Name: Ireyone Animations LLC
Address: 829 SHERRY LN, WESTWEGO, LA 70094
Email:
[email protected]
[email protected]

Refund Request Processing Time: We typically provide an initial response regarding your request within 2–3 business days of receipt.

Refund Settlement Time: Once approved, it generally takes 5–10 business days to process the refund; the actual time it takes for the funds to appear in your account depends on the original payment channel. To facilitate prompt processing, please provide your order number and a description of the relevant issue when submitting a refund request.

We value every customer’s experience and are committed to handling order cancellations, service modifications, and refund requests in a transparent, fair, and professional manner. Thank you for your trust in and support of Ireyone Animations LLC.