Service Delivery Policy

Company Name: Ireyone Animations LLC

Applicable Region: United States

Ireyone Animations LLC specializes in animation production and digital creative services. We provide 2D animation, 3D animation, motion graphics, product promotional animations, explainer animations, and custom animation production services for individual clients, businesses, and brands.

As our services primarily consist of digital content creation and the delivery of electronic files, all animation projects purchased by clients will be delivered electronically; no physical goods are shipped.

1. Service Confirmation and Production Scheduling

Once a client submits an animation order and completes payment, we will confirm the specific scope of services based on the order details.

Before production begins, we may coordinate with the client to clarify the following:

The theme of the animation and specific production requirements.

The animation style, duration, and visual effects.

Any images, text, videos, or other reference materials provided by the client.

Final file formats and delivery specifications.

The estimated project timeline and the scope for revisions.

Once the project requirements are confirmed and all necessary materials have been received, we will schedule production according to the timeline agreed upon by both parties.

2. Animation Production Timeline

The time required for animation production depends on the scale of the project, its complexity, and the specific services requested.

Generally, our estimated production timelines are as follows:

Simple animation projects: 3–5 business days.

Moderately complex animation projects: 5–10 business days.

Complex animations and custom projects: 10–20 business days.

These are general estimates rather than fixed deadlines for every project. The specific production timeline will be determined by the agreement reached between both parties at the time of order confirmation.

3. Project Review and Revision Timeline

Throughout the production process, we may provide the client with progress previews or interim deliverables, depending on the project schedule.

Upon receiving a preview, clients are encouraged to provide clear feedback or revision requests within 2–3 business days.

Revisions that fall within the scope of the original order typically require an additional 1–3 business days to complete, depending on the nature and complexity of the requested changes. Should the client introduce new production requirements, significant stylistic adjustments, or modifications that fall outside the scope of the original order, the production timeline may be extended accordingly. Any associated costs and additional time required will be confirmed with the client in advance.

4. Final Delivery Method

Once the animation is completed and approved, we will deliver the final assets electronically via one of the following methods:

Email attachment.

A secure digital file download link.

Any other electronic delivery method agreed upon by both parties.

Clients can receive the completed animation via the internet, eliminating the need to wait for physical shipments or logistics.

5. Final File Formats

Depending on the project requirements and the terms of the order, we can provide the following common digital file formats:

MP4: Suitable for general video playback, social media, and website display.

MOV: Suitable for projects requiring specific video codecs or further post-production.

GIF: Suitable for short, looping animations and dynamic displays.

Other agreed-upon formats: To be confirmed based on specific project requirements.

The final file format, resolution, aspect ratio, and other technical specifications shall be as stipulated in the project plan confirmed by both parties.

6. Estimated Delivery Time

Once the client has completed payment, confirmed project requirements, and provided all necessary assets, we will commence work according to the agreed-upon production timeline.

Generally, projects will be completed and delivered within the following timeframes:

Simple animations: Approximately 3–5 business days.

Animations of moderate complexity: Approximately 5–10 business days.

Complex, custom animations: Approximately 10–20 business days.

These timeframes account for standard production schedules; the specific delivery date will be as stated in the order confirmation.

Please note that the final delivery date may be subject to change if the project involves additional revisions, supplementary production, or client-requested adjustments.

7. Delivery Notification

Once the final animation files are complete and ready for delivery, we will send a notification to the email address provided by the client at the time of placing the order.

This notification may include:

Confirmation that the project is complete.

The final animation files or a download link.

Details regarding file formats and relevant instructions.

Essential guidance on downloading and using the files.

Clients should ensure that the provided email address is accurate and valid, and should regularly check both their inbox and spam/junk folders.

8. Handling of Delivery Delays

Should the delivery timeline change due to project complexity, the provision of additional materials by the client, revision requests, technical issues, or other reasonable causes, we will notify the client as far in advance as possible and provide an updated estimated delivery date.

If we fail to meet the agreed-upon delivery deadline due to reasons attributable to our company, we will consult with the client to provide a reasonable solution. This may include adjusting the delivery timeline, continuing work on the project, re-producing the content, or processing a refund in accordance with applicable laws and the terms of the order.

9. Client Responsibilities Regarding Delivery

To ensure the smooth completion of an animation project, the client is expected to:

Provide accurate project requirements and all necessary materials.

Ensure that they hold the legal right to use any materials submitted.

Promptly confirm project plans and production specifications.

Provide feedback or review comments within the agreed-upon timeframe.

Ensure that the email address provided at the time of order is accurate and valid.

Download and review the final files promptly upon receiving a delivery notification.

Failure by the client to provide materials, feedback, or confirmations in a timely manner may result in an extension of the project production and final delivery timeline.

10. Digital Delivery and Nature of Services

Ireyone Animations LLC provides animation production and related digital creative services.

Clients are purchasing digital animation assets created according to their specific order requirements, not physical goods. Therefore:

No physical inventory or warehouse dispatch is involved.

No physical logistics or shipping is involved.

No physical courier tracking numbers are provided.

The final animation work is delivered electronically.

Clients may download and save the final files to their electronic devices as agreed.

11. Contact Us

If you have any questions regarding animation production timelines, project progress, file formats, or final delivery, please contact us via the following channels:

Email:
[email protected]
[email protected]

We typically provide an initial response within 24 business hours of receiving an inquiry.

Thank you for choosing Ireyone Animations LLC. We are committed to providing you with professional and reliable animation production services, in accordance with the project requirements and delivery timelines agreed upon by both parties.